bdgood's Privacy Policy

bdgood ("we", "our", or "platform") provides a safe and reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you while you use our website and related services, how we use that information, with whom we share it, and how we protect your privacy.

By using bdgood's services, you agree to the terms described in this Privacy Policy. We encourage you to read this Policy carefully in full. If you have any questions or concerns, please contact us directly.

1. What Information We Collect

bdgood collects your information in several ways. This information can be divided into two main categories: what you voluntarily provide, and what our systems collect automatically.

1.1 Information You Provide

We collect the following information during registration and account management:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address (where verification is required)
• National ID or passport number (when identity confirmation is needed)
• Payment information (bKash, Nagad, Rocket, Upay number or bank account details)
• Any information or messages you provide when contacting customer support

1.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device information (operating system, browser type and version)
• Login time, session duration, and logout information
• Pages viewed, links clicked, and features used
• Gaming history, bet amounts, win and loss records
• Transaction history (deposit and withdrawal records)
• Information collected from cookies and similar tracking technologies

2. Purpose of Data Collection

bdgood collects and uses your information only for legitimate and specific purposes. In accordance with our privacy policy, this information is used for the following:

• Completing account registration and identity verification
• Providing our betting and casino services without interruption
• Processing financial transactions (deposits and withdrawals)
• Preventing fraud, deception, and money laundering
• Verifying age to keep minors away from our services
• Providing 24/7 customer support in Bengali
• Personalising your experience and delivering relevant offers
• Ensuring technical improvement and security of the platform
• Fulfilling legal obligations and providing regulatory reports
• Operating responsible gaming programmes

3. Sharing and Disclosure of Information

We give the highest importance to the privacy of your personal information. Your information may be shared only in the specific circumstances below and only to the extent necessary:

3.1 Service Provider Partners

Limited information is shared with certain trusted technology and payment partners to operate our services. This includes payment gateways (bKash, Nagad, Rocket, Upay and banking services), cybersecurity firms, and technology infrastructure providers. These partners are bound to operate under our privacy policy.

3.2 Legal Obligations

We may disclose information when required to comply with a court order, government directive, or applicable law. This includes:

• Responding to lawful requests from law enforcement agencies
• Assisting with fraud investigations
• Meeting anti-money laundering (AML) compliance requirements
• Cooperating with court orders or legal processes

3.3 Business Transfers

If bdgood undergoes a merger, acquisition, or sale of assets in the future, user information may be transferred. In such cases we will notify you in advance, and the new authority will also be required to follow this same privacy policy.

4. Cookies and Tracking Technologies

bdgood uses cookies and similar tracking technologies that are stored as small text files in your browser. These technologies are used for various purposes:

You can control cookies by changing your browser settings. Please note that disabling essential cookies may cause some features of the site to not work properly.

5. Data Retention Period

bdgood stores your personal information only for as long as necessary. Information is retained according to the following policy:

• Active account data: retained for as long as the account remains active.
• Financial transaction records: retained for a defined period in compliance with legal and financial regulations.
• Closed account data: securely deleted or anonymised within the relevant legal limits.
• Customer support communications: maintained for a limited period for quality assurance and dispute resolution.
• Security logs: retained for a defined period as part of fraud prevention measures.

6. Data Security Measures

bdgood uses industry-leading technologies and practices to keep your information secure. Our security infrastructure includes:

• SSL/TLS Encryption: all data transmissions are carried out through encrypted connections.
• Data Encryption: stored sensitive information is kept in encrypted format.
• Access Controls: only authorised personnel receive limited access to the information they need.
• Regular Security Audits: regular audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication: an additional authentication layer to protect your account.
• 24/7 Security Monitoring: suspicious activity is detected and addressed immediately.

Even so, it is not possible to guarantee complete security when transmitting data over the internet. We always strive to improve our security measures and remain proactive in reducing any potential risks.

7. Your Rights and Controls

As a user of bdgood, you have important rights over your own personal information. We respect these rights and help you exercise them:

To exercise any of the above rights, please contact us directly. We will process each request as quickly and carefully as possible.

8. Privacy of Minors

bdgood strictly follows a 21+ age policy. Our services are intended only for individuals aged 21 or above. We do not knowingly collect any personal information from minors.

An age verification process is in place at the time of registration. If we become aware that a minor has used our services, we will immediately close that account and delete the associated information. To learn more about responsible gaming, please visit our Responsible Gaming page.

9. Third-Party Links and Services

Our platform may include certain third-party services for payment processing or game delivery. These third parties have their own privacy policies and we are not responsible for their data practices.

You are advised to read the privacy policy of any third-party service before using it. bdgood does not control the operations of third-party websites or services.

10. International Data Transfers

Our servers and infrastructure may be located in various regions. Your information may be processed or stored outside Bangladesh. In such cases we ensure that the standard of data protection remains consistent with this privacy policy and compliant with applicable law.

11. Policy Changes and Updates

bdgood reserves the right to change or update this Privacy Policy from time to time. If significant changes are made to the policy, we will:

• Post a notice on the website
• Send a notice to your registered email address
• Update the "Last Updated" date at the top of the page

If you continue using our services after a change, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

12. Applicable Law and Dispute Resolution

This Privacy Policy is governed in accordance with applicable laws and regulations. Any disputes relating to this policy will first be attempted to be resolved through discussion. bdgood always strives to maintain a cooperative relationship with its users.

For any complaints or concerns regarding your privacy, please contact our customer service team via live chat or email. We take all complaints seriously and strive to resolve them promptly.